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At Thanh Nha Store, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy outlined below:

1. Returns: a. We accept returns within [number] days of the delivery date. b. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Refunds: a. Refunds will be processed within [number] days of receiving the returned item. b. We will issue a refund to the original payment method used for the purchase. c. Shipping costs are non-refundable.

3. Damaged or Defective Items: a. If you receive a damaged or defective item, please contact us within [number] days of receiving the product. b. We may require photo evidence of the damaged or defective item. c. A replacement or refund will be provided for damaged or defective items.

4. Return Process: a. Contact our customer service at [contact@thanhnha.store] to initiate the return process. b. Provide your order number, details of the item being returned, and the reason for the return. c. Follow the instructions provided by our customer service team for returning the item.

5. Non-Returnable Items: a. Certain items, such as [list of non-returnable items], are not eligible for return unless damaged or defective.

6. Exchanges: a. We do not currently offer exchanges. If you need a different item, please follow the return process and place a new order.

7. Late or Missing Refunds: a. If you haven't received a refund within the specified time frame, please check your bank account. b. Contact your credit card company or bank, as processing times may vary.

8. Contact Us: If you have any questions or concerns about our return and refund policy, please contact us at [contact@thanhnha.store].

Thank you for choosing Thanh Nha Store. We appreciate your understanding and cooperation regarding our return and refund policy.